Edgewood Tahoe Resort is open. Our top priority is the safety of our guests & team members. To learn more CLICK HERE.

COVID-19 Response

RESERVATIONS REQUIRED

We require reservations. The resort is not available for walk-up business for those wishing to stay, dine, visit the Coffee Bar, tour the property, visit Lodge guests or utilize any other resort amenities.

HEALTH & SANITATION PROGRAM

The health and safety of our guests and Team Members is our number one priority. Below is a summary of the protocol and steps we will be taking during this time period and our commitment to all while at the resort. Edgewood Tahoe is closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, Federal, State, and Local government mandates, and public health advancements. We will continue to make changes as necessary or appropriate to our protocols and procedures.

MANDATORY FACE COVERINGS

Per state mandate, Edgewood Tahoe will require face coverings to be worn by guests, including adults and children over ten years of age, while inside of, or standing in line waiting to enter, any indoor public spaces. Public spaces include Lodge Great Room, Front Desk, Concierge, Coffee Bar, Adventure Shop, Boutique, Fitness Center, Clubhouse, Pro Shop, and all valet and arrival areas.

Per state mandate, Edgewood Tahoe will require face coverings to be worn when dining, face coverings must be worn while seated unless actively drinking or eating.

Additionally, Lodge guests will be required to wear face coverings when utilizing Edgewood Tahoe shuttles. Team Members will continue to wear appropriate personal protective equipment based on their role and responsibilities and in adherence to state and local regulations.

Dining & Bars

Per state mandate, all Nevada restaurants must reduce to 50% capacity and only seat a maximum of six guests per table. Restaurant patrons with a confirmed reservation may enter the property up to 30 minutes in advance of their reservation. Reservations are required, and we suggest making dining reservations for breakfast, lunch, and dinner. Restaurant tables and bar chairs are arranged to ensure appropriate physical distancing.

Outdoor Areas

Guests are free to remove face coverings when in outdoor areas while adhering to physical distancing requirements by standing six feet apart from people not in their immediate travel group. This includes Edgewood Tahoe Golf Course, pool, and beach areas. If six feet of physical distancing is not possible from those not in your travel group, face coverings must be worn.

 

TEAM MEMBER & GUEST HEALTH

Physical Distancing 

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while in public areas, using elevators, or moving around the property. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Team Members will be reminded of hygiene and practice physical distancing by standing at least six feet away from guests and other Team Members whenever possible.  All resort outlets will comply with or exceed, local or state-mandated occupancy limits.

Hand Sanitizer

Hand sanitizer dispensers will be placed at key guest and Team Member entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant entrances, meeting and convention spaces, elevator landings, pool, spa/salon, and exercise area.

Signage

There will be health and hygiene reminders throughout the property, including entrances, public areas, restaurants, retail outlets, and common outdoor areas.

Team Member & Guest Health Concerns

We will be ready to provide support to our guests should they have health concerns during their stay. Should an in-house guest present with a fever, cough, shortness of breath, or other known symptoms of COVID-19, we recommend staying in the room and please contact the Front Desk or Safety Department. At guest request, local paramedics will be contacted for assistance.

For convenience, contact information and associated COVID-19 hotlines for local medical facilities is provided below:

Barton Memorial Hospital (mainline): (530) 541-3420

Barton Memorial Hospital COVID-19 Clinical Health Line (non-emergency): (530) 600-1999

Carson City & Douglas County Health Department (non-emergency, 8am-5pm):  (775) 283-4789

Team Members are instructed to stay home if they are sick, and a daily self-health assessment will be completed prior to commencing work.

Case Notification

If we are alerted by state or local agencies, or medical providers, to a presumptive or confirmed case of COVID-19 at the resort, we will work with agencies and providers to follow the appropriate actions recommended by them.

 

TEAM MEMBER RESPONSIBILITIES

Edgewood Tahoe Team Members are vital for an effective sanitation and health program.

Hand Washing

Correct hygiene and frequent handwashing with soap are vital to helping combat the spread of the virus.  All Edgewood Team Members have been instructed to thoroughly wash their hands, or use sanitizer when a sink is not available, on a frequent basis.  Hand sanitizer stations are available throughout operational areas.

COVID-19 Training 

All Team Members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including housekeeping, food & beverage, EVS, hotel operations, and safety & asset protection.

Personal Protective Equipment (PPE) 

Appropriate PPE will be worn by all Team Members based on their role and responsibilities and in adherence to state or local regulations and guidance. Gloves and face covers will be provided to Team Members whose responsibilities require them as determined by federal, state, or local agencies. Training on how to properly use and dispose of all PPE is mandatory.

 

THE GUEST EXPERIENCE

Guest Arrival

All guests are required to wear face coverings when enjoying the resort.

Valet, Taxi, or Ride Share 

  • Team Members will not open the doors of arriving cars or taxis.
  • Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
  • Guest/patron parking:  Limited self-parking will be available at guest request.  Valet parking will be available subject to guest approval of vehicle sanitation.

Hotel Guest Elevators 

A Team Member will sanitize the button panels at regular intervals, at least once per hour. Signage will be posted to explain the current procedures, distancing, and hygiene.  For purposes of distancing, no more than one guest will be permitted per elevator unless the present group is a family or traveling couple or group.

Pool Operations 

Chaise lounge chairs and high contact surfaces in cabanas to be sanitized after each use. Pool seating will be configured to allow for at least six feet of separation between groups of guests. The hot tub will remain closed until further notice.

Cleaning Products and Protocols 

Our resort uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Public Spaces and Communal Areas 

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators, and elevator buttons, door handles, public bathrooms, room keys, and locks, ATMs, stair handrails, gym equipment, dining surfaces, and seating areas.

Guest Rooms 

Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry 

Laundry will continue to be washed at a high temperature and in accordance with CDC guidelines. Measures will be taken to eliminate excess contact during transport.

Shared Equipment 

Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new Team Member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.   Departments will be responsible for individual sanitation in respective areas of responsibility.

Room Recovery Protocol

In the event of a presumptive or positive case of COVID-19, the guest’s room will be removed from service and will undergo an enhanced sanitization protocol by a licensed third-party expert and approval by state or local agencies.

Air Filter and HVAC Cleaning 

The frequency of air filter replacement has been increased and fresh air exchange will be maximized to the extent possible.

Queuing 

Any area where guests or Team Members queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, valet lines, and food outlets that have implemented takeaway options. Dine-in restaurants will require reservations to reduce or eliminate queuing.  In-room check-out will be strongly encouraged.

Hotel Front Desk and Concierge

Agents will utilize every other workstation to ensure separation between Team Members whenever possible.

Restaurants and Bars 

Restaurants and bars will reduce occupancy to meet state requirements and allow for a minimum of six feet between each seated group/party of guests. Group/party must be six or fewer to be seated together. Restaurant patronage will be offered on a reservation-only basis.

Meeting and Convention Spaces 

Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. Self-serve buffet-style food service will be suspended and replaced by alternative service styles.

Retail Outlets 

Guest occupancy limits will be enforced to allow for appropriate distancing at our retail outlets.  In addition, physical barriers will be placed at the point of sale to maintain separation between guests and Team Members.

 

OPERATIONS

Property access for established reservations only.

Golf Operation

  • Opening May 2021

Golf Shop

  • Opening May 2021

Boutique

  • Monday through Thursday 9 AM – 5 PM
  • Friday through Sunday 9 AM – 8 PM
  • Maintain physical distancing guidelines

Adventure Shop

  • 7 days, 7 AM — 9 PM
  • Maintain physical distancing guidelines

Snack Shack

  • Opening May 2021

Bistro Restaurant

  • 7 days, Breakfast 7 — 11:30 AM
  • Day Menu 11:30 AM — 10 PM
  • Reservations Only
  • Maintain physical distancing guidelines

Brooks’ Bar & Deck

  • 7 days, 11 AM — 9 PM
  • Reservations Only
  • Maintain physical distancing guidelines

Edgewood Restaurant

  • 7 days, 5 — 9 PM
  • Reservations Only

Salon Edgewood

  • Schedule an appointment at 775.588.3486 or on our website
  • Reservations only, no walk-in appointments
  • Salon guests are required to wear a mask throughout
    their salon visit
  • Maintain physical distancing guidelines

Spa Edgewood

  • 7 days, 9 AM — 8 PM
  • Schedule an appointment at 775.588.3486 or on our website
  • Reservations only, no walk-in appointments
  • Spa guests with confirmed reservations may arrive within 30 minutes of their confirmed reservation.

Coffee Bar

  • 7 days, 6 AM — 3 PM

Pool

  • 7 days, 9 AM — 9 PM
  • Maintain physical distancing guidelines

Access the unforgettable