COVID-19 Response

HEALTH & SANITATION PROGRAM

The health and safety of our guests and Team Members is our number one priority. Below is a summary of the protocol and steps we will be taking during this time period and our commitment to all while at the resort. Edgewood Tahoe is closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, Federal, State, and Local government mandates, and public health advancements. We will continue to make changes as necessary or appropriate to our protocols and procedures.

 

FACE COVERINGS

Per state mandate, effective July 30, 2021, all Nevada businesses require face coverings to be worn by guests, including adults and children over ten years of age, while inside of, or standing in line waiting to enter, any indoor public spaces. Public spaces include Lodge Great Room, Front Desk, Concierge, Coffee Bar, Adventure Shop, Boutique, Fitness Center, Clubhouse, Pro Shop, and all valet and arrival areas. Team Members will continue to wear appropriate personal protective equipment based on their role and responsibilities in adherence to state and local regulations.

Indoor Dining & Bars: face coverings must be worn when not actively eating or drinking.

TEAM MEMBER & GUEST HEALTH

Hand Sanitizer

Hand sanitizer dispensers will be placed at key guest and Team Member entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant entrances, meeting and convention spaces, elevator landings, pool, spa/salon, and exercise area.

Signage

There will be face covering reminders throughout the property, including entrances, public areas, restaurants, and retail outlets.

Team Member & Guest Health Concerns

We will be ready to provide support to our guests should they have health concerns during their stay. Should an in-house guest present with a fever, cough, shortness of breath, or other known symptoms of COVID-19, we recommend staying in the room and please contact the Front Desk or Safety Department. At guest request, local paramedics will be contacted for assistance.

For convenience, contact information and associated COVID-19 hotlines for local medical facilities is provided below:

Barton Memorial Hospital (mainline): (530) 541-3420

Barton Memorial Hospital COVID-19 Clinical Health Line (non-emergency): (530) 600-1999

Carson City & Douglas County Health Department (non-emergency, 8am-5pm):  (775) 283-4789

Team Members are instructed to stay home if they are sick, and a daily self-health assessment will be completed prior to commencing work.

Case Notification

If we are alerted by state or local agencies, or medical providers, to a presumptive or confirmed case of COVID-19 at the resort, we will work with agencies and providers to follow the appropriate actions recommended by them.

TEAM MEMBER RESPONSIBILITIES

Edgewood Tahoe Team Members are vital for an effective sanitation and health program.

Hand Washing

Correct hygiene and frequent handwashing with soap are vital to helping combat the spread of the virus.  All Edgewood Team Members have been instructed to thoroughly wash their hands, or use sanitizer when a sink is not available, on a frequent basis.  Hand sanitizer stations are available throughout operational areas.

COVID-19 Training 

All Team Members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including housekeeping, food & beverage, EVS, hotel operations, and safety & asset protection.

Personal Protective Equipment (PPE) 

Appropriate PPE will be worn by all Team Members based on their role and responsibilities and in adherence to state or local regulations and guidance. Gloves and face covers will be provided to Team Members whose responsibilities require them as determined by federal, state, or local agencies. Training on how to properly use and dispose of all PPE is mandatory.

THE GUEST EXPERIENCE

Cleaning Products and Protocols 

Our resort uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Public Spaces and Communal Areas 

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators, and elevator buttons, door handles, public bathrooms, room keys, and locks, ATMs, stair handrails, gym equipment, dining surfaces, and seating areas.

Guest Rooms 

Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry 

Laundry will continue to be washed at a high temperature and in accordance with CDC guidelines. Measures will be taken to eliminate excess contact during transport.

Shared Equipment 

Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new Team Member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.   Departments will be responsible for individual sanitation in respective areas of responsibility.

Room Recovery Protocol

In the event of a presumptive or positive case of COVID-19, the guest’s room will be removed from service and will undergo an enhanced sanitization protocol by a licensed third-party expert and approval by state or local agencies.

Air Filter and HVAC Cleaning 

The frequency of air filter replacement has been increased and fresh air exchange will be maximized to the extent possible.

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