Kait consistently demonstrates passion for learning and sharing the history of Lake Tahoe and our property. Shortly after joining the team, she pursued and quickly excelled as an Eco‑Heritage Tour guide. This winter, when additional guides were needed for the Après Tour, Kait once again stepped up—volunteering even on her day off. Her engaging storytelling and deep knowledge delighted guests and brought the Edgewood story to life. Thank you, Kait, for your dedication to your role, our property, and Lake Tahoe.

Maria consistently delivers exemplary guest service while enthusiastically promoting Brooks’ and Edgewood. She regularly informs guests about upcoming events, dinners, tastings, and happy hours, creating lasting impressions that bring them back. During the week of February 9th alone, three couples she had previously met in town returned specifically to see her based on her recommendations. Even local Uber drivers refer guests to Brooks’ because they trust Maria to provide a phenomenal experience. Maria frequently picks up extra shifts, works doubles, and does whatever is needed to ensure every guest is well cared for. Her passion and dedication make her a powerful ambassador for Brooks’ and Edgewood.

Sara consistently demonstrates exceptional reliability in every aspect of her work. She routinely goes above and beyond her departmental responsibilities to support the overall success of the company. Over the past six months, she has been an integral part of the OpenTable process, ensuring compliance and consistency despite frequent changes to the system. Additionally, Sara has taken the initiative to develop clear, step-by-step procedures for special events and experiences, greatly enhancing efficiency and effectiveness for the Food & Beverage team.

A major challenge for our catering team has been creating limited menus efficiently while maintaining consistent formatting and Edgewood’s standards, all while keeping each event personalized. This process is often very time-consuming.

I reached out to Adyson for help streamlining this process, and despite her busy schedule, she took the time to create a menu template we can use moving forward. The template will save us a tremendous amount of time while preserving the high standards and personalization our guests expect. I truly appreciate Adyson’s time and effort and can’t thank her enough.

On a Saturday in January, Victor had a private skate at the ice rink. It was earlier than the normal scheduled skate session. Victor takes great pride in the product he provides. The timetable where he had to take care of the ice rink was moved earlier in the day which effects other aspects of his job. As someone who is not good with change, he was also performing at a high level while maintaining composure.

Recently, Alejandra Rios reported that one of the Pine Frost stair steps had become a trip hazard.   She immediately reported the issue to management to help ensure a quick resolution. This demonstrates her consistent focus and attention to being a safety role model in the department. She continually has shown a strong commitment to keeping the employee housing in great shape and addressing issues when needed for the safety of all employees/Tenants.

Shawn demonstrated all of our leadership competencies during the first quarter by stepping in to support the In-Room Dining team. He provided much-needed organization by establishing minimum staffing requirements and clear task lists to meet both Lodge and Villa demand. He proactively identified areas of concern and implemented action items to remove barriers, while collaborating with Bistro managers to ensure continuity after he stepped away. During the February storm, Hawn went above and beyond by remaining onsite for several days, working 12–16 hour shifts when staffing was limited.